COASTAL BANK — Privacy Policy

Our website address is: https://coastalbank.net.

Coastal Bank is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name
  • Address
  • Date of birth
  • Identification documents
  • Contact details
  • Tax identification numbers

1.2 Financial Information

  • Account numbers
  • Transaction history
  • Payment instructions
  • Loan and credit information

1.3 Digital Information

  • Device identifiers
  • IP address
  • Browser type
  • Mobile app usage data
  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Provide banking services
  • Process transactions
  • Verify your identity
  • Prevent fraud and enhance security
  • Improve our digital platforms
  • Comply with legal and regulatory requirements
  • Communicate with you about your accounts

We do not sell your personal information.

3. Sharing Your Information

We may share your information with:

3.1 Authorized Third Parties

  • Payment processors
  • Credit bureaus
  • Correspondent banks
  • Technology service providers

3.2 Legal & Regulatory Authorities

We may disclose information when required by:

  • Law
  • Court orders
  • Regulatory obligations
  • Anti‑money laundering (AML) requirements

3.3 With Your Consent

We may share information with third parties when you explicitly authorize it.

4. How We Protect Your Information

Coastal Bank uses industry‑standard security measures, including:

  • Encryption
  • Firewalls
  • Multi‑factor authentication
  • Secure data centers
  • Continuous monitoring
  • Access controls

We regularly review and update our security practices.

5. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where legally permissible)
  • Restrict processing
  • Withdraw consent for marketing communications

To exercise these rights, contact our Privacy Office.

6. Cookies & Digital Tracking

We use cookies to:

  • Improve website performance
  • Personalize your experience
  • Analyze usage patterns
  • Enhance security

You may adjust your browser settings to manage cookie preferences.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

8. International Transfers

If your data is transferred outside your home country, we ensure appropriate safeguards are in place to protect your information.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the updated date.

10. Contact Our Privacy Office

For questions, concerns, or requests regarding your personal data:

Email: info@coastalbank.net Mail: Coastal Bank Privacy Office Visit: Any Coastal Bank branch

Coastal Bank — Your Trust, Our Responsibility